Refund policy

Refund & Replacement Policy

Your satisfaction is our priority. If you experience any issues with products received from us, please contact our customer support directly at info@themysticbrew.co.uk . We are committed to investigating and resolving any concerns promptly.

If you receive a product with a quality issue, we will provide a replacement or refund the full cost of the item. In the event that your order is damaged during transit, we will either refund the purchase amount or credit your account accordingly.

Please reach out to us as soon as possible with details and, if applicable, photos of any issues so we can ensure a swift resolution.

Thank you for choosing us!

Please note that we ONLY ship within the UK!

Order before 12 PM for next working day service - £4

Royal Mail 2nd Class Tracked (usually 2-4 working days): £2.25

Royal Mail 1st Class Tracked (usually 1-2 working days): £3.25